Enable Control On Macos For Teamviewer

Jan 27, 2020  I am using TeamViewer v.15.1.3937 on MacOS Catalina. My microphone works normally on any other app except TW. I have allowed permissions for microphone to TemViewer, but in the app it is always muted and not working (see screenshots). All it takes is TeamViewer’s QuickSupport app to enable a remote device to view your iPhone or iPad screen in real time. TeamViewer QuickSupport: Mobile App. It’s now even easier to connect to and provide support for iPhones and iPads! As long as their device is running iOS 11, users can share their screen using the TeamViewer QuickSupport app.

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Devices managed by Intune can be administered remotely using TeamViewer. TeamViewer is a third party program that you purchase separately. This topic shows you how to configure TeamViewer within Intune, and to remotely administer a device.

Teamviewer

Prerequisites

  • Use a supported device. Intune-managed Android Device Admin, Android Work Profile, Windows, iOS/iPadOS, and macOS devices support remote administration. TeamViewer may not support Windows Holographic (HoloLens), Windows Team (Surface Hub), or Windows 10 S. For supportability, see TeamViewer for any updates.

Note

Android Dedicated and Fully Managed are not supported.

  • The Intune administrator within the Azure portal must have following Intune roles:

    • Update Remote Assistance: Allows administrators to modify the TeamViewer connector settings
    • Request Remote Assistance: Allows administrators to start a new remote assistance session for any user. Users with this role are not limited by any Intune role within a scope. Also, user or device groups assigned an Intune role within a scope can also request remote assistance.

  • A TeamViewer account with the sign-in credentials. Only some TeamViewer licenses may support integration with Intune. For specific TeamViewer needs, see TeamViewer Integration Partner: Microsoft Intune.

By using TeamViewer, you're allowing the TeamViewer for Intune Connector to create TeamViewer sessions, read Active Directory data, and save the TeamViewer account access token.

Configure the TeamViewer connector

To provide remote assistance to devices, configure the Intune TeamViewer connector using the following steps:

  1. Sign in to the Microsoft Endpoint Manager admin center.
  2. Select Tenant administration > Connectors and tokens > TeamViewer Connector.
  3. Select Connect, and then accept the license agreement.
  4. Select Log in to TeamViewer to authorize.
  5. A web page opens to the TeamViewer site. Enter your TeamViewer license credentials, and then Sign In.

Remotely administer a device

After the connector is configured, you're ready to remotely administer a device. Use the following steps:

  1. In the the Microsoft Endpoint Manager admin center.
  2. Select Devices, and then select All devices.
  3. From the list, select the device that you want to remotely administer > ... > New Remote Assistance Session.
  4. After Intune connects to the TeamViewer service, you'll see some information about the device. Connect to start the remote session.

When you start a remote session, users see a notification flag on the Company Portal app icon on their device. A notification also appears when the app opens. Users can then accept the remote assistance request.

Note

Windows devices that are enrolled using 'userless' methods, such as Device Enrollment Manager (DEM) and Windows Configuration Designer (WCD), don't show the TeamViewer notification in the Company Portal app. In these scenarios, it's recommended to use the TeamViewer portal to generate the session.

In TeamViewer, you can complete a range of actions on the device, including taking control of the device. For full details of what you can do, see the TeamViewer community page.

When finished, close the TeamViewer window.

Access Android and iOS devices from your desktop computer or mobile device with dedicated TeamViewer™ apps.

Easily extend remote tech support coverage for coworkers and customers, or IT administrative services to mobile devices.

Teamviewer For Remote Control App

With TeamViewer’s mobile apps, you can provide support for any device straight from your smartphone. Access your office desktop with all of your documents and applications or easily transfer files from one device to another. It’s all possible, no matter where you are.

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Enable Control On Macos For Teamviewer Windows 7

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